Policy

A MINIMUM OF THREE NIGHTS IS REQUESTED ON WEEKENDS IN THE PRIME SEASON.

We are also happy to rent our cabins for shorter stays and on short notice, or for extended stays, based on availability.

We personally like dogs, but we can no longer accept dogs in any of our cabins. Some require hours of cleaning to remove fur, not only from the cabin interior but also the bedding.In addition, we cannot supervise unleashed dogs that run around on our property and remove droppings so no one steps into it. Dog lovers, please find a sitter or use the local pet lodge.


CANCELLATION:

THE TOTAL AMOUNT (100%) IS BILLED ON THE DAY OF BOOKING. IF YOUR RESERVATION IS CANCELLED UP TO 7 DAYS BEFORE THE DATE OF ARRIVAL, THE FIRST NIGHT WILL BE CHARGED, THAT MEANS YOU WILL RECEIVE A REFUND MINUS ONE NIGHT. IF CANCELLED LATER OR IN CASE OF A NO SHOW, NO REFUNDS ARE ISSUED. THERE IS NO REFUND FOR UNUSED NIGHTS. WE CANNOT GUARANTEE EMAIL OR LETTER CANCELLATIONS. PLEASE CONTACT US FOR OUR SPECIAL EVENTS POLICY. SECURITY DEPOSIT:

When you check in, we request a $ 100 security deposit. Upon check-out and return of the cabin keys, this amount will be refunded. If a reservation is changed more than once after it has been made, and processed by this office, management reserves the right to charger a $ 50.00 cancellation fee.

TOWELS:

Are not generally provided in our cabins. Please make sure to bring your own. Rental towels are available for a small fee. Housekeeping service is normally provided after three nights.

SMOKING:

Of any substance inside your cabin is against the law and will be subject to a fine.

CHECK-IN: 4.00 PM TO 10 PM AT THE RIVERSIDE MOTEL, 10429N STATE ROAD 27, HAYWARD. ARRIVALS AFTER OFFICE HOURS HAVE TO NOTIFY THE OFFICE BY 10 PM DAY OF ARRIVAL. CHECK-OUT: 10 AM.

Mallards’ Landing Condominium Association is privately owned and operated, and a member of the Wisconsin Hotel and Lodging Association, Hayward Lakes VCB and Hayward Area Chamber of Commerce. For Reservations or information, call (715) 634-0910

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